First of all, we want to thank our valued guests for their patience and understanding during this time. Our hotel is currently OPEN, but some of our amenities and services are limited or unavailable at this time. We have updated our cancellation policy in order to offer the most flexibility for our guests.
- As part of our ongoing efforts to slow the spread of COVID-19, we have temporarily closed our on-site restaurant, Santiago’s Florida Kitchen & Craft Bar until further notice.
- Our outdoor pool is currently still open but chairs are spaced a minimum of 6 feet apart as per CDC guidelines. Hotel guests may continue to use the pool as long as a minimum of 6 feet is kept between people. Guests that fail to comply with this guideline will be asked to kindly vacate the pool area.
- Our outdoor poolside tiki bar is currently closed.
- Daily housekeeping is still currently available to clean and sanitize guest rooms and common areas. We have also taken additional measures to clean and sanitize high touchpoint places in common areas, plus we have installed hand sanitizer stations in the lobby for your convenience.
Travel Flexibility Information
In response to the ever-changing coronavirus (COVID-19) situation, we’d like to share some additional actions that Guy Harvey Resort St. Augustine Beach is taking to allow you even more flexibility regarding your upcoming travel.
Waiving Change & Cancellation Fees
Guided by our purpose of care, we are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:
- Existing reservations for upcoming travel between March 14 and April 30, 2020:
All existing reservations made before March 13, 2020 that are for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
- New reservations for any future travel:
Any reservation you make between March 13, 2020 and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
- Existing Advance Purchase Rate non-refundable reservations for travel through June 2020:
As announced earlier, special exceptions are in place for all Advance Purchase Rate non-refundable reservations made directly with Guy Harvey Resort St. Augustine Beach on or before March 8, 2020 for arrivals before June 30, 2020.
For full details and to make arrangements, please contact us directly at (904) 471-2555 or email us at email@example.com.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
On behalf of the entire Guy Harvey Resort St. Augustine Beach family, we would like to reiterate that the safety and wellbeing of our guests and associates, remain our highest priority.